Q- Can I refund or exchange my product? A- Sadly, we do not accept refunds or exchanges. ALL SALES ARE FINAL due to sanitary reasons. Please refer to pictures and details of each item before purchasing. We would love for you to be satisfied with your order. 

Q- Do you ship Worldwide? A- Fortunately, yes we are glad to have the opportunity to be able to have our products shipped to you worldwide.

Q- Are all products offered free shipping? A- Yes, we offer free shipping on all our products but only to customers residing in the US. 

Q- How long does shipping take? A- Please expect to receive your package 3-7 days after placing your order and receiving a confirmation email (US residents). International shipping time varies based on location.

Q- Will there be new designs available? A- Yes, we strive to provide our customers with the best experience, so we will be bringing new designs as often as possible.

Q- Am I allowed to cancel my order? A- Yes, you are allowed to cancel your order within 24hrs of placing it considering that your order has not already been shipped out.

Q- My order says delivered but I have not received it, why? A- At Icy Kulture, we do our very best to package your items with lots of love and care before we drop them off at the post office. Please remember that once your package has been received by the post office, and tracking information has been sent out, we are no longer responsible for your package, the post office is. In the event that you haven't received your package when you were supposed to, Please be sure to contact your local post office to get a hold of your package.